Terms & Conditions

Veterinary Referral Form

In accordance with the Veterinary Surgeons Act 1966, a veterinary referral is required before the assessment and treatment of any animal or pet. This includes those having fitness checks or fitness maintenance appointments.

If your animal or pet develops a new condition while having therapy for an existing condition, or while having fitness sessions, a new veterinary referral may be required before treatment can continue.

Payment

Payment is to be made at the time of the appointment via cash or bank transfer.

All prices are inclusive of VAT.

A minimum of 24 hours notice is required for cancellations. Full payment is due if less than 24 hours notice is given, or if the appointment is a "no show".

Insurance

In many cases, when treatment is recommended by your veterinary surgeon, the cost of physiotherapy can be claimed back from your animal or pet insurance provider.

Insurance policies can vary so it is best to contact your insurance provider to check you are covered if you are wishing to claim back the cost of treatment. Responsibility for completing any forms rests with the Owner – I am happy to help if you have any queries about how to fill it in.

Animal Health

It is unfortunate that from time to time our animals may become poorly. If this happens, then physiotherapy treatment may be unadvisable. Therefore, please get in touch as soon as possible to discuss whether or not treatment needs to be postponed, or to let us know if your vet has advised pausing therapy due to illness.

Photography and Videography

Photos and videos are regularly taken during physiotherapy sessions as a way of monitoring changes in your animal's condition.

These may be used on social media platforms such as Facebook, Instagram and Linkedin. If you would prefer your animal or pet to not be featured, please let me know.